Terms of Service

truuimage ("the Service") is operated by Resonix Labs Corporation ("we", "us", "the operator"). The Service analyzes an image you submit and returns one of three verdicts, real, ai, or manipulated, together with a confidence score and a confidence tier (LOW/MEDIUM/HIGH/VERY_HIGH). Access is credit-based: you buy or are granted credits, and each scan spends credits from your balance. The Service is available through the account console and through the API described at /docs.

You need an account to buy credits, run a scan, or create an API key. You are responsible for the accuracy of the information you give us and for keeping your credentials (your password, your session, and any API key you create) confidential. Sessions are cookie-based; anyone who obtains a valid session cookie or a valid API key can act as you within the scope that credential has. Tell us immediately if you believe either has been compromised.

Your email address must be verified before any part of the account console is reachable at all. Every page under the account console requires a verified email: signing in with an unverified account does not grant access to your account pages, a scan, a credit balance, or anything else there; you are redirected to a verification screen first, and only after verifying can you view your account, run a scan, buy credits, or create an API key.

You must be at least 18 years old and able to enter into a binding contract to use truuimage. If you are using it on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms, and “you” means that organisation.

You agree not to:

• use the Service for any purpose that is illegal where you are located;
• attempt to circumvent a rate limit, a credit charge, or any other technical control the Service applies;
• submit images you do not have the legal right to submit, or use the Service to violate another person's privacy or other rights;
• attempt to reverse-engineer, extract, or replicate the detection model or the pipeline behind it; or
• share, resell, or sublicense API access without our prior written agreement to do so.

We may suspend or terminate access for a violation of this section, see 8. Termination below.

Every verdict the Service returns is a calibrated, probabilistic estimate, a confidence score and a tier, not a determination of fact and not a certainty. A verdict is probabilistic evidence, not proof, and must not be treated as proof, relied upon as the sole basis for an accusation against a person, or used as the sole basis for a takedown, an employment decision, or any other adverse action without independent corroboration. The Service's own published limitations (see the landing page's limitations section) describe specific, real conditions, heavy recompression, screenshots and re-photographs, small or well-blended edits, and generators the model was never trained on, under which a verdict is materially less reliable than the headline accuracy figure suggests.

New, verified accounts receive 5 credits once, automatically, on email verification. Additional credits are sold in one-time packs (Starter, Pro, Studio); see /pricing for current pack sizes and prices. Purchased credits are a one-time purchase, not a subscription, and do not expire.

Each scan costs 1 credit, charged when the Service accepts your upload , before the verdict is known. If a scan fails (an undecodable file, a detector error) or is abandoned and expires without completing, its credit is refunded to your balance automatically; you do not need to request it. If your balance is insufficient to cover a scan, nothing is charged.

Payments are processed by Stripe; we never receive or store your full card number. If Stripe reports a chargeback or a dispute on a purchase, we claw back the credits that purchase granted, up to whatever remains in your balance at that time.

Beyond those automatic refunds, credit purchases are final and we do not refund unused credits on request. Credits never expire, so an unused balance stays available to you for as long as your account is open.

If you are a consumer in the EEA or the UK, you keep any statutory right to withdraw from a purchase. Because credits are usable immediately, that right is affected once you start spending them, and we will refund the unused portion of a purchase where the law requires it. Write to hello@resonixlabs.io and we will handle it. We may also refund at our discretion, for example after a fault on our side.

API access is authenticated by a key you create in the account console. A key is shown to you once, at creation; we store only a SHA-256 hash of it, never the plaintext, so we cannot show it to you again or recover it if you lose it. A key carries your account's full scanning ability and spends your account's credits, treat it like a password.

Authentication, request/response shapes, error codes, and current rate limits are documented at /docs and are not restated here, so this page cannot drift out of step with the API itself.

truuimage returns a probabilistic assessment, not a certainty, and you are responsible for how you use it. A verdict is one input to your own judgement and must not be the sole basis for an accusation, a takedown, or any other adverse action. We do not warrant that any particular result is correct.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, data or goodwill, however caused. Our total liability arising out of or relating to the service is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or USD 100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or any other liability applicable consumer law does not permit us to limit. If you deal with us as a consumer, you keep every right that law gives you.

You may stop using the Service at any time. We may suspend or terminate your access for a violation of 3. Acceptable use, for non-payment, or for a legal or security reason.

What happens to an unused balance depends on why the account closes. If you close your own account, or if we terminate it because you broke 3. Acceptable use or did not pay, any remaining credits are forfeited and are not refunded. If we terminate your account for our own convenience, or we withdraw the service altogether, we refund the unused balance at the price you paid for it.

You can close your own account from the settings page in the account console, without contacting us. What is deleted, what is kept, and for how long is set out in /legal/retention. If you would rather we did it, email hello@resonixlabs.io.

These Terms will be governed by the law of the Cayman Islands, where the operator is incorporated. That follows the registered office rather than a counsel-reviewed choice of law, and is still to be confirmed. The courts of the Cayman Islands have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and both parties submit to that jurisdiction. No arbitration clause applies. If you deal with us as a consumer, this does not deprive you of the protection of the mandatory law of your own country of residence, or of any right that law gives you to bring proceedings there.

We may update these Terms from time to time. The date at the top of this page reflects the last time the text changed. Continuing to use the Service after an update means you accept the revised Terms.

Questions about these Terms: hello@resonixlabs.io.